Frequently Asked Questions
General Questions | Shipping & Delivery | Order Status | Pre-orders | Gift Vouchers
Shipping and Delivery
- How long will it be before I receive my order?
- What are the shipping charges?
- I just placed an order online. When will I receive my order?
- Do you ship internationally?
- Do you ship to PO Boxes?
- How can I track my order?
- Will I have to sign for my package?
- What are the shipping charges for returning an order?
- Is cash-on-delivery an option?
- What happens to my order if no one is at home when it delivers?
- How long will it be before I receive my order?
For Pos Laju, you should receive your order in 3-4 business days. (Malaysia Only)
Return to top - What are the shipping charges?
You can estimate shipping charges during checkout simply by adding products to your shopping cart.
Return to top - I just placed an order online, when will I get my order?
All orders before 12pm on a business day will be shipped out the same day. All other orders after 12pm cut off time will be shipped out the next business day.
*No delivery on first Saturday of every month (POS Laju)
Return to top - Do you ship internationally?
Yes. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be prompted to select Payment and Shipping Method.
Return to top - Do you ship to PO Boxes?
Yes.
Return to top - How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link in the email and it will take you to the Pos Laju website.
You can also find the tracking number in your order history. Just log into your account using your email address and password, click on 'View Previous Order' and select the order you wish to view.
Track your Pos Laju parcel here.
Return to top - Will I have to personally sign for my package?
No. You or some one else at the receiving end can sign for the package.
Return to top - What are the shipping charges for returning an order?
There are no return shipping charges for orders originally shipped to a destination within Malaysia.
Return to top - Is cash-on-delivery an option?
No. However, self-collection is possible after payment.
Return to top - What happens to my order if no one is at home when it delivers?
Pos Laju will leave a note with instruction in your mailbox. You will be directed to the nearest post office to collect your parcel. If the parcel is not collected within a week, the parcel will be shipped back to us.
Alternatively, you can request Pos Laju to resend your parcel by calling 1300-300-300 or +603 - 2727 9100.
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