Frequently Asked Questions
General Questions | Shipping & Delivery | Order Status | Pre-orders | Gift Vouchers
Pre-orders
- What is a pre-order product?
- If I pre-order an item when will I receive it?
- If I pre-order an item, will you charge me for it right away?
- Can I cancel a pre-order?
- Is the release date confirmed?
- What is a pre-order product?
A pre-order product is a product that has not yet been released, with or without an announced product arrival date. By pre-ordering, you are reserving yourself the product for launch day. This is especially important for Limited Edition or other eagerly anticipated items.
Return to top - If I pre-order an item when will I receive it?
We will ship your pre-ordered item to you on the same day of release date via Pos Laju.
Shipments to East Malaysia may take 1-2 additional business days to arrive. If you require more detailed shipping information, please refer to our Shipping & Delivery FAQ.
Return to top - If I pre-order an item, will you charge me for it right away?
Yes. Pre-ordering an item is the same as purchasing any ready stock item, full payment is required to confirm your order.
Return to top - Can I cancel a pre-order?
Pre-orders cannot be cancelled.
Return to top - Is the release date confirmed?
GameOn works tirelessly with distributors to ensure accurate release dates on our website. Occasionally publishers run into problems during the production of a game and the release date must be changed. Sometimes dates move forward; more often they move back, and frequently they get changed more than once.
We guarantee that we will always post the best release date information available at the time of our posting.
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Pre-order Terms and Conditions
These Pre-Order Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-order") with GameOn (Amplified Retail PLT)
Please read these Terms carefully before placing your Pre-Order of any Products. By Pre-Ordering in-stores or through GameOn’s official website, marketplaces or any other channels, you agree to be legally bound by these terms.
1. Pre-Order Reservation
When placing a Pre-order for products, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current.
GameOn shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information.
You acknowledge and agree that GameOn may decline or delay reservations to avoid oversubscription or as it deems appropriate, we will make efforts to inform you within two (2) weeks of our receipt of your Pre-Order, and that you will be entitled to a full refund of the purchase Price.
2. Priority
GameOn will fulfil Products according to the order in which the Pre-order is received. This position does not imply receiving a particular number associated with your Products. If you cancel or forfeit your reservation in accordance with the Terms, your position will be taken by the next person on the Product reservation list.
3. Delivery Schedule
Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and GameOn does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment is not met, GameOn is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. We will provide you updates with respect to such delivery schedule.
4. Cancellation
Buyer or Seller may not cancel the Pre-order at any time for any or no reason. However, if GameOn cancels your reservation you will receive a full refund of the Purchase Price without interest.
5. Limitation of Liability
Under no circumstances will GameOn be held liable for any incidental, special or consequential damages arising out or related to this agreement. In the event that GameOn is held liable for any damages arising out or related to these Terms, your sole and exclusive remedy will be the full refund of your purchase price without interest.
6. Customer Information
We will use any information that we may collect about you only in accordance with our General Terms and Conditions.
7. Change to the “Terms”
To accommodate changes in our services, changes in technology, and legal developments, this Pre-Order Policy may change over time without notice to you. We may add, change, or remove portions of the Pre-Order Policy when we feel it is appropriate to do so. We encourage you to review our Pre-Order Policy periodically.