Frequently Asked Questions
General Questions | Shipping & Delivery | Order Status | Pre-orders | Gift Vouchers
Pre-orders
- What is a pre-order product?
- If I pre-order an item when will I receive it?
- If I pre-order an item, will you charge me for it right away?
- Can I cancel a pre-order?
- Is the release date confirmed?
- What is a pre-order product?
A pre-order product is a product that has not yet been released. By pre-ordering, you are reserviing yourself a copy of the game for launch day. This is especially important for Limited Edition or other eagerly anticipated items.
Return to top - If I pre-order an item when will I receive it?
We will ship your pre-ordered item to you on the same day of release date via Pos Laju.
As our distribution centre is located in Selangor, shipments to East Malaysia may take 1-2 additional business days to arrive. If you require more detailed shipping information, please refer to our Shipping & Delivery FAQ.
Return to top - If I pre-order an item, will you charge me for it right away?
Yes. Pre-ordering an item is the same as purchasing any ready stock item, full payment is required to confirm your order.
Return to top - Can I cancel a pre-order?
Pre-orders can be cancelled. To cancel a pre-order, submit your request via email neo@gameon.com.my. Your email should include your Order Reference Number, Name, and Contact Number.
Return to top - Is the release date confirmed?
GameOn.com Sdn Bhd works tirelessly with publishers and distributors to ensure accurate release dates on our website. Occasionally publishers run into problems during the production of a game and the release date must be changed. Sometimes dates move forward; more often they move back, and frequently they get changed more than once.
We guarantee that we will always post the best release date information available at the time of our posting.
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