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10AM-10PM HOTLINE: the Starling    +6019-217 9633

Whatsapp: +6019-217 9633

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                                Frequently Asked Questions

                                General Questions | Shipping & Delivery | Order Status | Pre-orders | Gift Vouchers

                                Pre-orders

                                1. What is a pre-order product?
                                2. If I pre-order an item when will I receive it?
                                3. If I pre-order an item, will you charge me for it right away?
                                4. Can I cancel a pre-order?
                                5. Is the release date confirmed?

                                 


                                 

                                1. What is a pre-order product?
                                  A pre-order product is a product that has not yet been released, with or without an announced product arrival date. By pre-ordering, you are reserving yourself the product for launch day. This is especially important for Limited Edition or other eagerly anticipated items.


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                                2. If I pre-order an item when will I receive it?
                                  We will ship your pre-ordered item to you on the same day of release date via Pos Laju.

                                  Shipments to East Malaysia may take 1-2 additional business days to arrive. If you require more detailed shipping information, please refer to our Shipping & Delivery FAQ.


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                                3. If I pre-order an item, will you charge me for it right away?
                                  Yes. Pre-ordering an item is the same as purchasing any ready stock item, full payment is required to confirm your order.


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                                4. Can I cancel a pre-order?
                                  Pre-orders cannot be cancelled. 


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                                5. Is the release date confirmed?
                                  GameOn works tirelessly with distributors to ensure accurate release dates on our website. Occasionally publishers run into problems during the production of a game and the release date must be changed. Sometimes dates move forward; more often they move back, and frequently they get changed more than once.

                                  We guarantee that we will always post the best release date information available at the time of our posting.


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                                Store Location

                                GameOn @ the Starling (Google Map)
                                S-217, Second Floor, The Starling Mall
                                No. 6, Jalan SS 21/37 Damansara Uptown
                                47400 Petaling Jaya, Selangor, Malaysia

                                Business Hours

                                Monday - Sunday (10am - 10pm)

                                Contact Us

                                +6019-217 9633

                                +603 7621 9826

                                General Enquiry & Orders:
                                support@gameon.com.my

                                Feedback & Suggestions:
                                ian@gameon.com.my

                                Corporate / Bulk / Wholesale Orders:
                                neo@gameon.com.my

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